Email Customer Care
Shipping Information
SHIPPING POLICY
Orders received Monday through Friday by 10:00 AM (EST) are shipped the same day. Orders received after 10:00 a.m. or on Saturday or Sunday, will be shipped the following business day.
Standard Service
Most Standard orders in the USA will be delivered within 2 – 4 business days from the order’s ship date depending on location of the final destination. This includes Alaska, Hawaii, and Puerto Rico. Shipments will only be processed for purchases paid in full or credit card charges authorized by bank.
Returns & Exchange
We will exchange defective parts within 30 days of purchase. No refunds.
• Products must have been originally purchased directly from Veingogh Company website www.veingogh.com. If purchased from an authorized retailer, please return directly to the retailer for a refund. We cannot accept returns purchased from other unauthorized retailers. If you are unsure about whether a particular retailer is an authorized distributor of our products, please email us at customerservice@veingogh.com
• Products must be returned within 30 days of original order date accompanied by a copy of your receipt and reason for the return. You can also contact us at customerservice@veingogh.com or call us at 1-866-333-6858. if assistance is needed.
• All shipping and handling charges are non-refundable
Please send the product(s) you would like to return with a copy of your invoice to: AP Medesthetics, Inc. 29 Three Ponds Rd Wayland, MA 01778
